Everything you need to run your grooming business
Replace the spreadsheets, paper calendars, and disconnected tools. Lumi brings scheduling, payments, communication, and client management into one beautiful platform.
Smart scheduling that fills your day
A drag-and-drop calendar built for groomers. Prevent double bookings, manage time blocks, and let clients book themselves online.
Drag-and-drop calendar
Visual daily and weekly views. Move appointments with a drag. See your whole team at a glance.
Online booking page
A branded page where clients pick their service, pet, and preferred time — 24/7.
Multi-pet bookings
Customers with multiple pets book them all in one session. Each pet gets its own service and time slot.
Recurring bookings
Set up weekly, fortnightly, or monthly repeating appointments for your regular clients.
Per-service buffer time
Automatically block cleanup or prep time before and after each service type.
Advance booking limits
Control how far ahead clients can book and set minimum notice periods.
Dynamic pricing
Automatically adjust pricing based on breed, coat type, and size — no manual quoting needed.
Working hours & time blocks
Set your availability, lunch breaks, and custom time blocks. Only show open slots to clients.
Waitlist management
When your day is full, clients join a waitlist. Fill cancellations instantly.
Customer profiles
Contact details, booking history, communication preferences, and account balances.
Digital pet profiles
Breed, weight, coat type, temperament, allergies, and special handling instructions.
Vaccination tracking
Track vaccine records with expiry alerts. Add vet details and medical notes.
Grooming notes & history
Record blade lengths, styles, and preferences. Never forget how a dog likes to be groomed.
Pet photo gallery
Before-and-after photos for every visit. Track coat condition over time.
Breed autocomplete
400+ breeds with automatic size and coat type detection. Speeds up new pet setup.
Every dog remembered, every detail tracked
Complete digital profiles for every pet. Vaccination records, grooming history, temperament notes, and photos — all in one place.
Stay connected without the phone tag
Two-way SMS, automated reminders, and professional branded emails. Your clients hear from you at exactly the right time.
Two-way SMS conversations
Real text message conversations with clients. No app download required.
Smart keyword auto-replies
Clients text CONFIRM, CANCEL, or RESCHEDULE and the system handles it automatically.
Automated reminders
Booking confirmations, reminders 24 hours before, and follow-up messages after the groom.
Professional branded emails
Beautiful confirmation and reminder emails styled with your business branding.
White-label emails
Your logo, colours, and domain on every email. Clients see your brand, not ours.
SMS templates
Pre-written message templates for common scenarios. Consistent, quick, professional.
Scheduled messages
Compose now, send later. Time your messages for maximum impact.
Get paid on time, every time
Stripe-powered online payments, deposit collection, gift certificates, and no-show protection. Your revenue, secured.
Online payments via Stripe
Accept cards at booking or on the day. Automatic reconciliation and payout tracking.
Deposit collection
Require deposits at booking time to reduce no-shows and secure your income.
Gift certificates
Let clients purchase gift cards online. Recipients redeem them at checkout.
Promo codes
Create percentage or fixed-amount discount codes for campaigns, referrals, or specials.
No-show protection
Cancellation policies, card-on-file, and configurable late-cancel fees.
Quote calculator
Generate custom quotes based on breed, services, and coat condition. Share instantly.
Xero accounting sync
Invoices, payments, and revenue flow automatically into your Xero account.
Staff commissions & payroll
Track commission rates per staff member and generate payroll-ready reports.
Customer portal
A branded portal where clients manage bookings, view their pets, and check their history.
Client self-rescheduling
Let clients move their own appointments within rules you set. Less phone calls for you.
Post-groom report cards
Send photo report cards after every groom. Coat condition, behaviour notes, and recommendations.
Review collection
Automatically request reviews after appointments. Display them on your landing page.
Intake forms & waivers
Collect pet info and signed waivers before the first appointment. Fully digital.
Loyalty programme
Reward repeat clients with points, stamps, or visit-based rewards. Fully automated.
Membership plans
Offer subscription-based grooming packages. Recurring revenue on autopilot.
A five-star experience for every client
A branded portal, post-groom report cards, review collection, and loyalty rewards. Your clients will love you even more.
Your brand, everywhere
A customisable landing page, branded emails, embeddable widgets, and custom domains. Look professional from day one.
Customisable landing page
Up to 7 sections including hero, about, services, gallery, testimonials, and contact.
Business branding
Your logo, colours, and style applied across booking pages, emails, and the portal.
Embeddable booking widget
Drop a booking widget into your existing website with a single line of code.
Custom domain
Use your own domain for your Lumi-powered booking and landing pages.
Photo gallery
Showcase your best work with a gallery on your landing page and pet profiles.
SEO-optimised pages
Your public pages are built for search engines. Get found by local pet owners.
Data that drives smarter decisions
Revenue analytics, booking trends, marketing automations, and AI-powered insights. Know your business inside and out.
Revenue analytics
Track daily, weekly, and monthly revenue. See which services drive the most income.
Booking trends
Identify peak days, popular time slots, and seasonal patterns in your bookings.
Client retention metrics
See which clients are returning, at risk of churning, or ready to be won back.
Marketing automations
Set up drip campaigns, win-back sequences, and birthday messages on autopilot.
AI assistant
Get intelligent suggestions for pricing, scheduling, and growing your business.
Google Calendar two-way sync
Bookings sync to Google Calendar. External events block time in Lumi. Stays in sync.
Staff performance
Track bookings, revenue, and utilisation per team member. Spot top performers.
Trusted by groomers across New Zealand