Get in Touch
We'd love to hear from you
Have a question, want a demo, or just want to say hi? Drop us a message and we'll get back to you quickly.
We typically respond within 2 hours
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Location
New Zealand
Proudly designed & built in Aotearoa
Response Time
Within 2 hours
During NZ business hours (Mon-Fri)
In-App Support
Available on all plans
Priority support on Flourish plan
Based in New Zealand,
serving groomers worldwide
🇳🇿Aotearoa, New Zealand
Quick Answers
Common questions we get from groomers just like you.
Do you offer demos?
Yes! Just mention it in your message and we'll set up a personalised walkthrough of Lumi tailored to your salon's needs.
Is there phone support?
We currently offer email and in-app support. Priority support with faster response times is available on the Flourish plan.
I found a bug — where do I report it?
Use the contact form above or email us directly. We take bugs seriously and aim to fix them within 24 hours of being reported.
Can I request a feature?
Absolutely. We build Lumi based on groomer feedback — your ideas directly shape the product. Many of our best features came from user suggestions.
How do I get started with Lumi?
Sign up for a free 14-day trial — no credit card required. You'll have access to all features so you can see how Lumi fits your business.