Last updated: February 2026
We collect information you provide directly to us, such as when you create an account, set up your business profile, manage bookings, or contact us. This includes your name, email address, phone number, business details, and payment information.
We also collect information about your customers and their pets that you enter into the platform, including pet profiles, grooming notes, vaccination records, and booking history.
We use the information we collect to provide, maintain, and improve our services, process transactions, send notifications and reminders, and communicate with you about your account.
Your data is stored securely using industry-standard encryption. We use Convex for our database, Clerk for authentication, and Stripe for payment processing — all of which maintain robust security certifications.
We share data with trusted third-party services that help us operate our platform:
You have the right to access, correct, or delete your personal information at any time. You can export your data from the dashboard or contact us to request a full data export. Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of your personal information.
We use essential cookies to keep you signed in and remember your preferences. We do not use tracking cookies or sell your data to advertisers.
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it.
We may update this policy from time to time. We will notify you of any material changes by email or through a notice on our platform.
If you have questions about this privacy policy or how we handle your data, please contact us at hello@lumiplatform.co.nz.